..useful information

here to help

d'n'a is for Young People under the age of 19 who live in Newcastle upon Tyne, and who need help to address alcohol or drug use and related problems.

This could be because their use has a negative impact on their lives (including health, emotional wellbeing, family and social life, education/employment, housing, offending).

d'n'a offers information, advice, prevention, assessment of needs, harm minimisation, one-to-one support, brief interventions, access to detoxification/substitute prescribing, relapse prevention and access to a range of other services (e.g. health, training/employment, benefits, housing..).

d'n'a includes staff from NECA Young People’s Project, Social Services, Youth Offending Team, Education Welfare, Education Achievement Health Support Team, and CAMHS Drug & Alcohol Team.


confidentiality..

d'n'a provide confidential services for young people; confidentiality is the central trust between young people and our staff, enabling an open and honest relationship. This means that young people have the right not to have information about them passed on to anyone outside d'n'a (e.g. parents/carers, teachers, social workers, police, etc.) without their knowledge and their consent.

However, we cannot offer absolute confidentiality. If we have reason to believe that a service user or someone else is in danger or at risk of serious harm (i.e. child protection concerns) or we are obliged to do so by law, we have to pass on information without the young person’s or their parent/carer’s permission. In that case we will always inform them of what we are going to do and why.

Information sharing is also central to providing a seamless service, by involving other agencies to best meet service user needs and to reduce the risk of harm to self and others. d'n'a workers will only discuss personal information with their colleagues if they need to, e.g. to get support or advice, if they have concerns about a young person’s safety, and to make sure they can provide the best possible service.

d'n'a aim to find the balance between young people’s right to confidentiality and the importance of information sharing. d'n'a workers will aim to involve parents/carers in their work, where this best meets a young person’s needs and contributes to achieving positive outcomes.

If you have any questions about confidentiality, please don’t
hesitate to contact us